No matter how hard we try, even the best customer service professionals, at one time or another, will have to deal with an angry customer. Take Wanda's Words of Advice to learn how you can transform those angry customers into loyal, profitable customers.
Wanda's Quick Tips for Handling Angry Customers
- Remain calm and collected.
- Genuinely listen and care about the customer's concerns.
- Do not interrupt the customer.
- Paraphrase the customer's concerns back to clarify that you undertand their concerns correctly.
- Pose multiple solutions to their concerns.
- Resolve the issue as soon as possible.
Angry customers are actually super valuable to your business if you handle the situation in what constitutes in a "win" on their behalf. By resolving their issue to their satisfaction, they can become one of your most loyal and profitable customers. Sure they may tell people they had a bad experience but they'll also be sure to follow it up with how fantastic you were at resolving their complaints. They will let other consumers know that if something does go awry, they can trust you to fix it. And as much as we all want quality services and products, we also want a company who stands behind their products. So make sure you back yours with exceptional customer service.
Contact TeamBishop today!
If you or someone you know needs help with their online presence, search engine marketing, pay-per-click advertising, total web presence, online reputation management and social media you can contact TeamBishop at ReachLocal. We are conveniently located in Orlando and help small to medium businesses with their Internet marketing strategies.